FAQs

  • We have five White Cross clinics where you can book an appointment to see a GP for regular general practice care. However, all of our White Cross urgent care services are walk-in only. Northmed White Cross does not offer an urgent care service.

    If you have a ManageMyHealth patient portal you can book an appointment online, otherwise please visit your clinic’s page and phone them for an appointment.

  • You can only order a repeat prescription from a White Cross clinic if it offers general practice services.
    If you have a ManageMyHealth patient portal, you can order a repeat prescription online, otherwise please visit your clinic’s page and phone them.

  • When you have a blood test, or any other kind of test, your results will be sent to the clinic where you are enrolled. 


    If the results are normal, you will not be notified. If they are not normal, the clinic will phone you and discuss next steps. If you have a ManageMyHealth patient portal, you can find your results in there, once your doctor has reviewed and filed them. Or, if after two or three days, you are concerned about your results, you can call the clinic to find out.

  • You can enrol as a patient with White Cross clinics that offer general practice services.
    Enrolment is easy and free with our online enrolment form. There is an enrol with us button on the top of relevant clinic pages.


    Remember, when you and your whānau enrol with us, you are entitled to pay a lower fee each time you visit any of our general practice clinics. Also, upon enrolment with us, you may be entitled to a range of free services.

    You can enrol if you are eligible for publicly funded health and disability services in New Zealand. Guide to eligibility for publicly funded health services.  It’s important that you read and agree to our enrolment and
    confidentiality terms, permissions and the Health Information Privacy Statement.

  • If you attend a White Cross clinic that offers GP services and appointments, you can book with a certain doctor.


    Also, on our clinics pages, you can see who is on duty each day. That means if it is a walk-in clinic you may be able to see your doctor of choice, but we cannot guarantee it. They may be seeing other patients when it is your turn to have a consultation.

  • Some clinics have ample parking, while others not so much. Please visit your nearest clinic’s page to find out more. We’ll also let you know if a clinic is close to public transport.

  • Most people in this country have to wait to see their doctor! That’s because people have different health needs and how long it takes to get the right help can be very unpredictable.

    Urgent care is walk-in only. The most seriously ill people are seen first. The really good news is that you can now see on the clinic website pages what the expected wait time is at that clinic! That means you can find another clinic near to you with a shorter wait time, if need be.

  • If you are enrolled at one of our White Cross GP service clinics, yes, you can ask for an immunisation certificate from the nurse. We record all the immunisations you get at our clinics in your notes and we add other vaccinations from records you share with us. If you are enrolled with ManageMyHealth, your immunisation records will also appear in there.

  • ManageMyHealth is a secure website that can receive your health information from your doctor’s system. You can use it to store other health information, too, such as other treatments you have received or other medications that you may be taking. This means you can access your personal health information from any device at anytime, anywhere in the world. If your clinic takes appointment bookings, you can do this through ManageMyHealth as well as order repeat prescriptions. Your online Personal Health Record can be made up of:

    • Consultation notes
    • Laboratory results
    • Prescriptions
    • Immunisations
    • Allergies
    • Diagnoses
    • Recalls.

    Just ask the receptionist at your local clinic to sign you up to ManageMyHealth.